Resolve disputes quickly

Learn the basics about how to handle chargebacks.

Protect your business

Although most sales transactions are processed, posted and paid for with few problems, Visa has an efficient process for settling disputes.

Learn the basics

Responding to a dispute

Provide accurate information, swiftly.

Step 1: A cardholder disputes a transaction

A cardholder contacts their issuer to question a charge on their billing statement.

Step 2: Find the transaction receipt

Your acquirer contacts you for an accurate copy of the transaction record.

Step 3: Send a copy to your acquirer

Promptly fax or mail an accurate, legible copy to keep the process on track.

Avoiding chargebacks

Here are a few tips.